- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Not only did I have to pay over 50$ in duty fees to Canada, I received the wrong item for my order. They told me they would not pay return shipping and duty from Canada, even though Lulu's made the mistake of sending me the wrong item.
When I contacted the customer rep, they refused to refund my order. Only offered me 25$ in online credit for future purchases which cannot even be applied to the shipping fees and duties that I would have to pay to make the return.
Essentially, I am having to pay for a mistake that they made on their own end and am stuck with an item that I did not want in the first place.
*********Edited Review************
After writing this review, management was quick to respond and resolve the issue. I have to say their customer service is wonderful. Although I am not entirely sure if I would purchase again, since some items were not exactly how they appeared online and heavy duties to Canada. However, customer service was definitely amazing!
* Lulus attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Andrea C.'s review of Lulus earned 7 Very Helpful votes
Andrea hasn’t received any thanks yous.
Andrea doesn’t have any fans yet.
Andrea isn’t following anybody yet.
Empty.
Save your money and a headache, this store is a scam. I order a purple, xs size dress and I paid...
