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I ordered six or seven products from AliExpress a few months ago. If you have an issue they really don't stand behind you. I ordered a cell phone that when I received it did not match the specs that were listed in fact it ended up being nothing like the specs that were listed in AliExpress would not step in to help. The seller is selling fraudulent phones that do not have the capacity for what he is saying they do. So I'm out $140 on that. Another issue I was shipped a product that was missing apart it's next to impossible to deal overseas with these types of issues because they want the whole product back and ended up not being able to ship it back but ended up accepting a 50% off refund but I can't find the part so the product is absolutely useless to me.
So all in all I've been out more than $220 on their site I would not have had these issues with amazon. I'd recommend that you stick with local US sellers because there's just too much fraud and it's too difficult to do exchanges and returns! And there's virtually no customer service at AliExpress everything is an email of which you get no response or it's intermittent I had to contact them 10 or 12 times over the same issue. Just avoid it it's not worth your time or headache!
Tip for consumers:
My best tip is don't do it unless it's something really cheap... And you don't mind to lose the money if it doesn't meet your expectations.
When I received the sauna that was missing apart I've been to three different hardware stores nobody sells the part and the AliExpress only would agree to a partial refund. I did not want that they tried to make me pay for return shipping which would be ridiculous overseas. It's just horrible all the way around you just can't win for what you think you gain
Products used:
I ended up using five of the seven the other two I can't do anything with. The cell phone is a junk and I wouldn't even give it to a child to use the camera is horrible I'm supposed to be extraordinary on specs like I said. It seems sellers can say whatever they want and they just don't accept the truth from buyers. I absolutely hate this site will never use it again.
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