Ana T.

I used to love shipito, and i am currently a paid gold member. But the last months have bean a complete disaster. I have sent 4 packages in November and December, all of them with SLA 5-12 business days. One has comed after 1 month and a half and the others are nowhere to bee seen. Out of the 3,2 have invalid tracking and chat support says they can do nothing and to file a claim trough the ticketing system.
I currently have 3 open tickets for the 3 packages. For the one that was requested in Dec 16th ( still in transit) the customer service rep told me to write back in Feb 10th as she can do nothing before, even tough I paid for 5-12 days shipping.
For the other 2 tickets nobody bothered for 4 days now to answer them.
Even more, the package that left shipito warehouse on Dec 16th was consolidated in November 24 and i struggled for more than 2 weeks to make shipito understand that a shampoo is not a dangerous item. I made 2 international phone calls, chat-ed with support 2 times and had an absolutely horrifying discussion with the support rep that handled my ticket. She insisted to impose a 95 USD dangerous fee on my package because my shampoo has alcohol in it, even after providing a safety sheet form the manufacturer clearly stating that my item is not regulated for transport. When she saw that my package was cleared because of my phone calls she proceeded to tell me that there is no dangerous item ( this time an aerosol can - that never really existed in my package) in my package - in her opinion it was perfectly ok for an item to mysteriously vanish from a client package, and threatened me that if the package is returned to them my shipping cost will not be reimbursed.
So stay away..