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Tried buying stuff 3 (!) times with different credit cards, in every case the site says "order successful", cards get charged, but no order confirmation email arrives. I contacted them and asked if there was a problem and got a reply that the payment didn't go through. Ok, how about telling me at checkout or sending an email about that? Next time, the same problem. I asked what the failure reason was to overcome it in the future and got a reply that "there was some difficulty processing the payment at checkout". How am I supposed to overcome that? What was that difficulty?
They claim that my cards were not charged, but the money just got blocked. That would mean they blocked more than $500 and I'll have to wait for 30 days for it to unblock! The problem is at their side, and they are unable to even suggest a way to solve it.
Stay away from them!
Tip for consumers:
Stay away from them!
* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Anastasia G.'s review of Redbubble earned 2 Very Helpful votes
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No real support for artists as account was closed without a detailed explanation. My designs are...
Hi Anastasia,
Thank you for the feedback.
We're very sorry for the confusion and frustration this might have caused. It looks like one of our Reps was able to provide you with a little more information about this. If these charges haven't lifted after 30 days from the purchase attempt, please let us know so we can investigate further.
Let us know if you have any other questions.
Warmest wishes,
Redbubble