I recently started trying to support USA businesses and decreasing my contribution to fast fashion. I discovered Bernie Dexter in a BST group and after buying a piece, I was hooked. I was hesitant to buy directly from the website due to the return/exchange policy and the shipping costs. However, when Bernie Dexter had a Last Chance sale, I decided to purchase 3 dresses. I used the sizing guides AND the reviews on BST group to determine which sizes I should get. Unfortunately, one of the dresses that I purchased sold out. It was annoying but the BD team reached out to me and asked me if I would like to choose a different dress (I did). My dresses arrived promptly and there even an extra goodie in the package. All 3 dresses fit like a dream (except for one I bought larger specifically for altering purposes). The fabric is a nice cotton. The cuts are very flattering which is a feat considering that I got plumpness in places and areas. Overall, I was pleased with the product and the service.
As far as returns are concerned, it is very typical for smaller businesses not to allow returns or have a small window for exchanges. The reason larger companies can do that is because they underpay their employees and have stuff made for pennies overseas.
Update.
This review was written before BD decided to move production to India. I understand a lot of people have issues with her. My review was strictly based on my purchase as I am not about to follow some random lady on social media.