I've emailed and called to no avail. They sent me this product with a BATTERY INSIDE THE GLASS LANTERNS, which obviously broke them. Not only that, but the product was in a shoddy "recycled" box. I need my money back and I don't think it's fair to pay for shipping after this item was broken not because of the deliverers, or me, but because they decided to put loose batteries in a glass lantern. Who does that?