Ana H.

I've been shopping at Moosejaw for years and used to absolutely love them. However, my most recent order will be my last. I purchased a North Face coat for an upcoming trip, and it arrived filthy, covered in face makeup and perfume, visible dog hair on the coat, with food crumbs and a used tissue in the pocket. When calling customer service (which also used to be awesome) I was met with rude treatment and snark. Maybe Moosejaw should focus a little less on trying to be hilarious and goofy in their interactions and more on providing some semblance of customer service to those who have supported the company for years.