Ana D.

There's something wrong with the customer service at this store. I was looking for an ipad for a specific purpose, and I was talking to one of the staff who politely answered my questions in good English about a model I was looking at. The staff never made any recommendations or suggestions. I have told him what I wanted the iPad for. In the end I didn't buy the model most fit for my purposes, because I'm just not that familiar with iPad models and really would have used some more help. I found out after 2 days and I took the iPad back for an upgrade.

Contrary to what Apple does, all the staff did was to tell me that I cannot get a refund/exchange. There was never any mention that I cannot return the iPad anywhere I can find in store. The staff didn't mention it. (I had cashiers at other stores remind me before taking my money, that I cannot get a refund even for goods costing a few hundred yen, but not for this?!) I contacted Apple in Japan and they told me Yodobashi should be able to refund me if they wished, so I went back again with a page written in Japanese explaining my situation, and they still gave me the same answer, that I cannot get a refund. Is it because I'm a tourist? One of the staff explained they never take returns when the box is opened, but couldn't they have made this clear before buying? Particularly when their policies are so different from Apple. They've made it obvious they won't remedy this.

After this experience I don't think I'll buy anything again from Yodobashi. Some pretty unhelpful staff who aren't concerned about helping you get what you need. What they care about is to get your money and keep it.