Ana C.

I went to their website to book a flight from Los Angeles, to Las Vegas one year ago, after entering all my info including payment, at the end it said it did not go through, at this point I was frustrated took a screen shot where it clearly said payment did not go through, and decided to book it through a different website. A couple of days later I checked my account and the transaction was processed. When I called them they said it was not their fault, that it did go through. Good thing I took a screen shot, i asked them to give me a refund, after arguing with them for more than 2 hrs they finally decided to give me a credit. Today I try booking a flight to vegas again with the credit I have, well this is where it all begins, I was with them on the phone for 4:30hrs, they hung up on me several times, and mind you they had my phone number and I never go a call back. The last time They hung up, I called them back again for the 8th time, they sent my call to the supervisor which took him 58 minutes to answer my call and he said I needed to call the airline, I nicely explained to him that I was not going to do that because I already knew what they were going to say, because they had nothing to do with the issue, i was on the phone with him for 45 mins on top of the 58mins that I had already been waiting, at the end he tells me that I can't use the credit for the days I wanted, so I gave him different days, he then tells me I cant get all the credit that im only allowed to use part of it, i told him that I had it on the email and it clearly said how much was my credit, after him putting me on hold for another 15 minutes he said he will be giving me the full credit. After 4+hrs I finally get to book my flight, but supposedly he gave me the cheapest flight and I ended up paying a lot more. I am NEVER booking another flight with them, I hope that other people can read this and never book with them, these thieves should be out of business, I know I learned my lesson and before booking through a website I will first check their ratings, or maybe just book the flights directly with the airline.