Amy S.

I've had 2 experiences with this company:

The first time I purchased tickets for a basketball game 2 weeks in advance. The tickets arrived the day of the game.

The second time I purchased college basketball tickets as a Christmas gift for my dad. I knew it took a long time to get tickets previously and with the holidays, so I decided to order well in advance and pay the extra money to get the tickets expedited (I ordered 2 weeks before Christmas for a game January 14). It took me multiple attempts on the website for the transaction to even work, but I chalked this up to the holidays and probably high volume on the website. Two days before Christmas I received an email that the tickets had arrived, however, they were not where I pick up my mail. I contacted my mom in case I got confused and put her address instead. Not there either. So I contacted Stubhub to report them as not delivered and turns out they delivered them to the address that is connected with the Stubhub account and not the actual mailing address that I listed (I. E. The tickets were in South Florida, an address I have not lived at in over 6 months, and not in Tennessee where I indicated I wanted them sent).

When I explained to the guy that I don't live there and that's not the address I indicated, he put me on hold to contact the seller. 15 minutes later, I was told that they could not reprint/reissue the tickets and I needed to try to find someone who could send them to me from Florida. I am not kidding; that was the solution he gave me.

Luckily, I was able to contact a friend, who (after I paid for 2 Uber rides and overnight shipping) was able to go my old house and retrieve the tickets from the new tenets and then overnight the tickets to me.

The week of the game, I received another email saying my tickets had been delivered. Connfused, I called Stubhub and asked what tickets had been ordered. They told me they had sent my replacement tickets for the game. I repeated to them that they said they couldn't replace the tickets but either way, the tickets weren't in my mail. They again placed me on hold to figure out what happened. Turns out, they sent the replacement tickets to the same old address in Florida! So I asked her to find out if the original tickets would get me into the game. She again put me on hold to contact the seller, who didn't answer when she called, so they would have to call me back.

The next day I called for the third time to see the status of the tickets and they told me the seller had contacted them and they were WAITING FOR ME TO CALL BACK to tell me that them original tickets were invalid and I would have to find a way to get the reprinted tickets.

So, AGAIN, I had to pay my friend to go back to the new tenets, ask for my tickets, and mail them to me again. I contacted Subhub today to complain and they said that I could talk to a supervisor but that the supervisor just writes a note in the system and I'd be wasting my time.

So, in short: I paid $85 for 2 college basketball tickets, $50 in Uber rides for my friend to go retrieve the tickets and $20 in overnight shipping fees...$155. And the only answer I received from any of the people I spoke to, was I CANT HELP YOU.