Amy Q.

MY INITIAL REVIEW (please read the update after): I've been a customer with Shiptio since 2014. I just shipped a package using Shipito, and paid $5 per item in processing and consolidation fees. Just to put it into perspective, I consolidated 24 packages, many of them a single book, into one package, and paid $120 in processing and consolidation fees. Then, as they are books, I've then been charged an "oversize" fee of $10. So all up, I'm paying only about $350 for my merchandise, and almost $450 in shipping. The fees just aren't simply worth it.

I just checked on MyUs.com site, and could have the same package shipped for $251.95... saving me $189.81 in charges. I then contacted Shipito using their chat to see if they could look at reducing some of the fees (they used to be $2 per package)... and the chat person told me she had no way of doing so. I told her it simply isn't viable, and that I would be looking elsewhere, and she responded with "okay".

Shipito used to be fantastic, and financially viable, and the fees were okay. Now, you can add $5 to the cost of any package, no matter it's contents or size, and that's before you even get nailed with shipping costs.

UPDATE:
After writing my initial review in regards to Shipito, I was contacted directly by them. The person who contacted me apologised for my frustration, and in the short term, has come up with a very workable solution. I believe she could see that the processing and consolidation rates are making the overall cost higher than competitors, and to their CREDIT, they are DOING SOMETHING ABOUT IT!

In her words "(Shipito) is currently in the process of reviewing all of our fees and pricing in the hopes of streamlining and simplifying things for our customers as well as putting together a program specifically designed for our high-volume customers".

I stand by my initial review, in that the processing and consolidation fees are currently too high, but I retract the statement where they don't care. It's possible the person on the chat didn't care that day, but Shipito management does.

SO... if you're interested in them, I can 100% vouch for their reliability and service, they do a great job, and I have been happy with them for years on that front. If they can get the fee structure to be competitive with the industry, they'll continue to grow, as their shipping prices are actually CHEAPER then similar competitors.