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My daughter signed up for Brainly in her last year of school. She set up an account under my name and with my Paypal information. I had no idea that this was an auto renewal situation. Imagine my surprise when Brainly sent me an email saying my subscription had automatically renewed. I immediately emailed Brainly and cancelled my subscription as well as notifying PayPal and opening a dispute. The response from Brainly was basically too bad but we don't offer refunds. I literally cancelled the subscription within minutes of receiving their email. However, they state on their website that you will receive an email notifying you of the auto renewal 7 days before your account is charged. Brainly never sent me an email. I have scoured everything in my email account including the spam folder and they did not send any emails advising of auto renewal. So, doesn't that mean that they are breaking their own policy?
Amy M.'s review of Brainly earned 3 Very Helpful votes
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Hello Amy,
Thank you for contacting us.
Unfortunately, we do not process refunds, according to our policy. You can learn more about it in our email communications and in our Help Center —> https://bit.ly/refund-policy-brainly
Please note that we send expiration reminders when the subscription is about to renew. We also inform the users that we do not provide refunds if the subscription is not canceled on time. This information was included in the emails sent to you.
If you have any questions, please always feel free to get in touch by sending an email to subscriptions@brainly.com with the subject line “[Jabber] Review”.
Cheers,
Brainly Team