When buying your first product from them, they automatically sign you up to a VIP member and then take out £44 from your bank. Doesn't say anything of this when checking out your basket. I only knew when I saw money was missing from my bank. Called them up, they say "it says in the order email, stated in the t&c's". I never agreed for money to be taken out of my acc but they will not refund. FUMING! Absolutely sh*t customers service. They say they will give me 20% upon changing my acc to a guest one but the only way to use the 20% is to check out as a VIP (!), which means I will have £44 taken out of my acc again!
Hello Amy,
We would like to sincerely thank you for notifying us about your experience with Fabletics. In the meantime, we’d like to help resolve any problems/concerns you had. A representative from our Member Services Team will email you shortly to help you out.
Best,
Ivy