Amy J.

RTR is awful. I tried them for two months, they never had any of my sizes - the items showed up wrinkled or damaged half the time. And the real scam is that I've been trying to cancel unsuccessfully for a week! - it's clearly a scam to ensure you get hit with auto renew. I've called, they always prompt a 10 minute wait time but never actually pick up, I've left my phone and just went about my day for hours! NO ONE PICKS UP! And the recording says if you leave your number, they'll call you back but I've done this three times with NOT ONE SINGLE CALL BACK! I've sent 4 emails to two different addresses and have heard nothing back in 5 days. JUST DONT RENT THE RUNWAY!