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Hi there, like you guys, I got locked into a verbal contract with YP for a year. They billed the wrong credit card so I knew nothing about it until I saw the red letter for renewal in 2018. Went through Better Business Bureau and had to pay $500 to make it go away. Low and behold a year later (this January 2019) I get another red letter for $1200 for "renewal" even though I have emails telling them I don't want this service.
I asked them to SHOW ME EVIDENCE OF MY AD PLACEMENT. That's when they came back and said they had made a mistake.
If you are having the same problem ask to SEE EVIDENCE OF THE AD.
I'd like to add, that during this time I contacted CBC marketplace (*******@cbc.ca) as well as the ASSOCIATION OF CERTIFIED FRAUD EXAMINERS (*******@cfevancouver.com). However, they didn't respond.
Everybody should report it to these guys as well as the anti fraud centre
*******501, who also did nothing but hey, safety in numbers. The only way to stop these lot is by getting together and flooding the above with emails and calls until it stops.
Good luck. They know exactly what they're doing. I hope my trick works for you.
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Hi Amy, we are sorry to read about your experience. We are proud to help Canadian small and medium businesses grow with a wide variety of marketing solutions. Our contractual terms are for a 12-month period (or a 6-month period for certain products). Customers are able to cancel their contract with Yellow Pages by providing notice 3 months before the expiry of the term. If not, contracts automatically renew, as mentioned in our terms and conditions. If the mistake you are describing in your review has not been corrected, we invite you to contact us at 1-844-875-4290, a member of our team will be happy to help.