Amy B.

I have ordered from Brandywine (Wilmington, DE) Target curbside pickup for over a year now and have had issues with over half of my orders (which I place frequently.)

If this began at the time of COVID-19, I would 100% understand. However, this is not the case.

In over half of my orders, I was missing items. At this point, I'm unable to get out of the car to check my order (which isn't my responsibility anyway) due to crowded parking lots and people not wearing masks. I have severe asthma and am considered high risk for infection. I shouldn't have to put my life on the line to get what I paid for.

Recently, I ordered a storage bin which came out without a lid. The employee said she would be back with it. After waiting 30 minutes, I had to talk to another employee and found out that the first person I dealt with left for the day and didn't relay the information. While the second employee did attempt to help, she had to go into the store twice (20+ minute wait for both times) and came back saying they didn't have it. I was told I had to go in to the store to get refunded and I'm unable to do so due to health risks.

The very next order I placed was missing FOUR items. Everything was jammed into a large target bag (too heavy to carry anyway) and I had to claw it open. I only noticed one item missing because I didn't have time to go through item by item. When I called the store, I was not able to reach guest services and was eventually told by someone in electronics (only department that I could reach someone) that I would have to come in for the item because I wouldn't be able to reach guest services at all.

First of all, this is not an isolated incident and it is not acceptable when I have a 30 minute drive (one way) and there's a solid chance that the item will be sold out and I'll have to wait in an extremely long line just to find that out. Besides the fact that I put my own and my family's lives in danger while we are trying to quarantine to save our own and others health and safety.

Although target will EVENTUALLY refund you, that doesn't excuse the fact that this is happening. I ordered those items because I
NEED them. The refund isn't processed for several days. Now is not the time to be waiting for money with myself laid off and my husband's hours cut. Now, I have to wait 3-5 business days to buy my dog food because of this. Sadly, we don't have any money to be able to do that at the moment.

After hours of waiting on hold for the store and the corporate office (on multiple occasions), I was told that their only solution is to provide feedback to the store.

Anybody that knows about business knows that this is not a solution that will work anytime soon. It also does nothing to help my personal situation. Target refuses to do anything to rectify and most at the corporate office were rude and unapologetic. Not to mention that I was disconnected and/or hung up on multiple times, furthering my time taken to remedy this.

This is absolutely appalling and unacceptable but they won't do a thing about it. They truly feel that it is reasonable for me to risk my life to fix a problem on their end. Meanwhile, this company makes billions of dollars.

It's sad that this is the way that Target conducts business in general but particularly during this time.