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Amp F.

Gillsville, Ga

Contributor Level

Total Points
80

1 Review by Amp

  • U-Haul

12/9/23

I have my own business. Have running many U-Hauls over the years when my truck's been broken down. I tried to rent one recently. Me and the U-Haul dealer go to the whole process of reading it. At the very end it shows a red flag that need to call this number. Place as it doesn't say why or anything. Just give me a call. Try some simple. I call the number I'm on hold. I look at all my U-Haul rentals and the receipts. I know it's last rental I had in May. The receipt said 100 miles this much for the truck. This much for the insurance total was $175 or so, but looks like I was only charged like $154. Sound thinking okay. The undercharged me for some reason no big deal. After waiting on the phone for 40 minutes this lady gets in the line that tell her what's going on. She goes well. You have a out standing balance from back in May. I said okay. That's what I thought was. Cheers. You won't pay that now I said sure. That's going to be $230. I said for what?
Cheers for your outstanding balance. That's what you owe is. I said that's not what my records say. Did she get real rude with me?
So I can send you a copy of the records as I can send you a cup of my records. So she gets rude. I said fine email it to me. I said that's completely different than the receipt I have on your website. Has extra 100 miles on there. Yeah well that's what you owe. I said I don't believe that's correct. Yes, that's what you owe. That was always back in May. I said if I owed you money late that you should of called me or something.You all never call me. Email me anything. That far back I don't recall but I have receipt here on y'all's website. I says this mean miles two days blah blah blah. So the other receipt you have is 200 miles. I don't understand that. Well that's why you need to pay us she said. I am not going to pay it when I have receipt that says something different and it's been over 6 months and y'all didn't just try to call me nothing. This makes no sense to me. I'm not going to pay it. Then she said so you want dispute this? Yes I'm glad dispute it because I have a receipt saying how many miles it was. How many days it was everything that was paid. It looks like to me owe you $27 or something. Then she hung up on me.

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