Amni S.

Bag was described as in Excellent condition and I wasn't disappointed. It was in better condition than expected.

I had some issues with Serena and Lily's delivery partner (Ryder - Maryland). When I called them to resolve the issue, they basically didn't listen and kept repeating the same line. I called Serena andLily customer support and they said they would look into it but they never followed up. Horrible customer service especially for the price point - the service I received is what you expect from overstock.com or similar website. I regret that I didn't go to my local home furnishing store where I bought most of my furniture and custom window treatments.