Amith D.

Giving them Rating 2 because I used their products.

As a Customer, I Deserve Better Service
This is my experience with Shopolics, an online retailer. While initially impressed by the quality of my first order, subsequent interactions have left me disappointed and frustrated.

Delivery Delays and Unfulfilled Promises:

My second order, placed on October 12th, was delayed significantly, arriving on October 30th, after the intended use for Dusshera.
Despite Shopolics' stated delivery timeframe of 5-7 days, the actual delivery took twice as long.
This delay caused inconvenience and disappointment, especially considering the festive occasion.

Incompetent Exchange Process:
I requested an exchange for one item, clearly stating the desired size replacement.
Shopolics' support channel, WhatsApp, proved inefficient and unreliable.
Despite providing video evidence of the return process, I received the wrong size (XXL) instead of the requested L.
This further delayed the exchange and wasted valuable time.

Lack of Support and Responsibility:
Shopolics failed to follow up proactively on my exchange request.
Instead of taking ownership of the issue, they attempted to shift responsibility to me by asking me to handle the logistics.
This is unacceptable, as I expect a hassle-free experience when shopping online.

Unwillingness to Help:
After a cyclone disrupted the city, Shopolics used it as an excuse to further delay my exchange. Exc when cyclone hit (3&4-Dec) and there was water logging but city resumed to Normalcy since 7-Dec and there has been deliveries happening from all e-commerce site like BigBasket, Zepto, swiggy, Amazon, Flipkart, mesho to this location.
They still claimed their vendor wouldn't support the exchange unless I handled the shipping myself.
This demonstrates their lack of commitment to customer satisfaction and willingness to resolve issues promptly.
My Recommendation:

Given my negative experience with Shopolics, I would strongly advise against using their platform. My time and money were wasted due to their inefficiency and poor customer service. There are numerous other e-commerce options available that offer a more reliable and enjoyable shopping experience.

Screenshots for Reference:

I have attached the chat screenshots for your reference. This serves as a valuable lesson for anyone considering using Shopolics and a reminder to be cautious when supporting new and untested platforms.