Amira H.

I placed an order at Namshi a month ago that was supposed to be delivered to my hotel in Riyadh. The order was supposed to take 10 working days. After two weeks of not receiving the order, I started contacting Aramex every single day to ask for my shipment, the communication was only one way and the customer service use to recite a script and promising that I will receive my package the next day. Moreover, the agent refused to provide me with the contact of the driver or the delivery center. A month later and I still haven't received the shipment. This is when I started contacting Namshi to find a solution for my problem. Namshi customer service was as bad as Aramex, agents were careless and didnt put any effort to solve my problem. Namshi was my nightmare for a month. Eventually I cancelled the order and I will never make the mistake of ordering with them again!