Amice L.

I purchased a bracelet which was delivered to the wrong address by Evri. This always happens with Evri so I am used to contacting the retailers so they can help track down my order and get it to me. Oxygen Boutique accused me of lying, said they were going to contact the police, refused to follow up with Evri and won't issue a refund. A series of very rude and horrible emails. The worst customer service I have ever encountered and all because I dared to share my experience on trust pilot. As with the other reviewers who have come to blows with customer service at Oxygen Boutique, I am pursuing my refund through the consumer Ombudsman and Resolver website. Here's hoping!

Do NOT purchase from The Outnet. They have changed their delivery and returns operations and having waited 3 weeks for my items to arrive, a month after despatching my return, still no refund. Dreadful customer service. Avoid like the plague...