Amelia W.

We booked a home in Florida for the week of Christmas 2020. The owner of the property, after receiving half of our funds, unilaterally altered our reservation by two months (moving it forward to October) without our consent, without consulting us, and even raised the agreed-upon price. We sought redress with VRBO, who dragged us along for months--each time siding with us, and promising action against the owner and a full refund every time we spoke on the phone. However, in January 2021 we received our first written correspondence from VRBO. In that correspondence, VRBO grossly mischaracterized the events and sided with the owner. Specifically, they said that because we never showed up for our December rental (the rental which had already been canceled by the owner!) we were not entitled to a refund. What a scam.

VRBO is utterly corrupt and dishonorable, and we strongly urge you NOT to use their service. You will have absolutely no rights, no indemnification, and no protection if you use this service. Prepare to be defrauded.