Amber k.

First off, free shipping is only for packages in the US. This was something I didn't know because it doesn't add shipping costs to your order. I got nervous about the reviews so I tried calling-- was on hold for an hour and a half with no answer. Slowly I was growing more anxious. I hung up the phone and tried to calm myself down by sending them an e-mail. After I sent it, I got a call from a manager! He explained that shipping isn't free to Canada and was completely understanding about me cancelling my order. It was a larrrrge cage and shipping would have been far too much. This morning I woke up to an e-mail from him! He offered me a specialized coupon code for a bit of a discount if I chose to order the cage when I get money. :) Very nice people. Can't say anything about their products, but their customer service was nice.

"Hi Amber,

Thank you for being so kind and understanding on the phone earlier. To show my appreciation, I went and checked my cost on the item, and was able to create a $-- coupon code for you to use if/when you decide to purchase the 162. You can use the code [CODE] on our checkout page to apply the $-- discount. Or just mention that I gave it to you if you order over the phone. If you have any questions, or need anything else, please let me know.

Thank you,
[NAME]
Pet Street Mall"