I wish I would have thought to read reviews before I placed my order. I ordered the items on Dec 2/16 it said it could take up to 48 hours to process the order (which was fine). They processed my payment the same day. I paid extra for expedited shipping that said the item should arrive in 5-8 days. It is now Dec 14/16. The order (according to the very vague tracking info) said it was shipped 2 days ago, That means it took 10 days for processing! I have my doubts that I will receive these items before Christmas. I have emailed them multiple times and have been given the same generic response that everyone else here seems to have reviewed. Even looking at the company's response to these reviews, here, have been the same generic message over and over. I will wait another week to see if I actually get the items, but I am not feeling very confidant at this point. I will write a follow up to this if there is any changes. But at this time I paid for shipping that should have arrived in 10 days, and it has already been 14...
Dear Customer,
We sincerely apologize for the inconvenience. Please don't be worried cause we'll take full responsibility of that.
The supervisor of customer service created one ticket for you. Please contact her in this ticket and she'll definitely solve the problem. Please log in your account on a computer (not mobile). You can find your ticket here: https://www.lightinthebox.com/index.php?main_page=ticket_after_detail&id=14144235
Sincerely,
LightInTheBox Customer Service