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Quality work but highly disappointing when there's an issue with their product and they have no comment or direction in fixing the issue. I have reached out numerous times through email and calls. I have heard nothing back. We wanted to support a small business so we went with them and it's unfortunate because I could have went with another company and avoided dealing with this nonsense. Your customers should be top priority and obviously this isn't the case with them. I ordered multiple products from them and can only use one…
Tip for consumers:
Be aware they lack communication when there’s an issue with the products! Extremely unhappy with their service.
Products used:
I’m only able to use one custom collar ordered.
Amber E.'s review of Bullrun Flag earned a Very Helpful vote
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I purchased a flat dog collar for my dog around early April and even paid the extra $20 for a...
9 weeks to wait for an order to arrive, they dont answer the phone and are horrible with emails....
We have been in contact with the customer by email thru support@bullrunflag.com
The customer had order the wrong size for two of her collars. We replaced them with two small size collars free of charge. Both collars we delivered to the customer on 9/01/2022 and she is now happy and the issue is resolved.
Please contact us via email at support@bullrunflag.com with any issues about your order as email is the best way to get a hold of us. Thank you for you support