Amber C.

Update: After seeing this review, customer service did reach out to me quickly and offered me a couple options to make up for the late gift. I do appreciate that a lot so I changed my review from 1 to 3 stars.

While looking for a Father's Day gift for my son to give his Daddy, I searched long and hard for something that would arrive in time. By paying $26 dollars for 1 day shipping, the Zazzle's website assured me it would arrive at least a few days before, if not sooner. A day before the latest day it was supposed to arrive, I was getting concerned so I sent customer service an email. They wrote back saying they were working to produce my order and ship it as quickly as possible. The status then changed to delayed. I called a couple days later and they said there was no response from the production team on the status of my order. They were kind enough to refund my shipping cost since it didn't come when it was supposed to and they informed me they would reach out directly and try to get it out in time. Sadly, it's the day after Father's Day and it still hasn't shipped. I am extremely frustrated and disappointed that my son didn't have the awesome gift to give his Daddy on his special day. It's unfortunate that the company doesn't seem to care about following through with their delivery dates and how important those dates can be for people. Had I known it wouldn't come in time, I would have never ordered it.