mark s.

******WARNING******
Do not buy anything Uncommon Goods. They are poorly run, have bad processes and even worse customer service.

I like to send my family different and fun gifts for Christmas and I thought I had selected a good option for Christmas 2023. I purchased 5 sets of olive oil spices and a gourmet bottle of olive oil from Uncommon Goods. $80 per set for over $400 total. I thought everything was good until I received two separate texts today from my 2 nieces thanking us for this gift... but they wondered what it was for since today is January 6,2024. So, they both received our gift almost 2 weeks after Christmas, and one month after the promised delivery date. I immediately called customer service and they confirmed that all gifts left their warehouse in November but 2 out of 5 did not arrive until January 6 and one still hasn't been delivered. I asked for credit on all 3 and they said it is not their responsibility once it leaves their warehouse. Bull! If they have the capabilities of tracking packages one month after the promised delivery date they should a have process in place to follow up on any package not delivered by the delivery date. And, 100% of this process could be completely automated. So, either their management team is inept, lazy, cheap or does not care about their customers.

It is funny how every single holiday gift we ordered from Amazon (probably 35 in total) and other online companies arrived on time, but all gifts ordered from Uncommon Goods had a 60% fail rate.

I can write code and I would be happy to reprogram their system to automatically alert their logistics team, shipping partners and customers if any package is late. My fee would be say, oh $400, but probably a lot more. I hate these people.

Bah humbug, Uncommon Goods.