Amandeep B.

Hi there
I ordered on gift online on Feb 13th and was supposed to be delivered on 02/16/2017 in India.
However the delivery was never made and neither I was informed regarding this.
I came to know only when I contacted the recipient and he said he never received ithow embarrassing is that.
I called and tried to contact your USA office at *******697 and spoke to James Lad and Issac Lord.
I am sorry to say but I am so unsatisfied with the way they dealt this matter.
When I wished to speak to a manager or a supervisor, I was informed that there is nobody available.
I was told I can call back for the third time in morning(according to Indian time) coz the call center is in India.
Is this a way to run a business?
I was never informed that my gift is not gonna be available.
So when I contacted them again the next day which is today Feb 17,2017, the floor manager refused to cooperate with me. When I asked for refund he told me I have to wait 10 days for it. Asked owner or CEO of company name, he refused.

So guys I u want your order to be delivered then please don't fall in there trap