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Not worth the 8 dollars! They have an awful selection. They don't have Billy madison, happy gilmore, The other women, with Cameron Diaz, and multiple other great comedy movies. You basically get B rate films and tv shows. Whoever is picking their movie selection needs to be fired!
I ordered a UV sterilizer for almost 200$ from them, the first one arrived fine. I asked who they used for shipping and was told UPS, so knowing that the first one I ordered arrived with no problems. NOT even a week later I ordered another one ( same exact thing) I noticed a price difference after I checked out. I contacted them and they told me they just started free shipping for orders over x amount. I checked the tracking, it said my package should arrive on Saturday ( about 3 days after i ordered it, same as the first time) Saturday rolls around and nothing, I look up the tracking again and it says its delayed/at post office? I contact the aquarium place and that is when they inform me that they used UPS sure post to ship now and my package is just at the post office, and I can go pick it up? I call my post office they don't have it, i call the other local post office they don't have it? Now I have a nearly 200$ package just out there somewhere, no one knows where. I contact the aquarium store again, they say they will help me first thing monday. Monday rolls around, all i have is an email from the aquarium company saying the local post office ( they don't know which one) has my package. I call both post offices again and UPS and no one has it and both post offices say it was sent back to the shipper.; o/? So now i contact the aquarium company and I'm mad, I tell them they need to find my package not me and i', very unhappy with their poor customer service. Then Devon says this,( Plain and simple, the package is at your local post office. Someone could go get it now. I'd call office and schedule a pick up.) They don't have a clue where my package is and they don't care. I will never do business with them again! But they swear up and down that they are giving me good customer service...
Amanda K.'s review of AmericanAquariumProducts earned 3 Very Helpful votes
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This was a mix up between UPS and USPS. After speaking with the Oregon State Post Master, the issue was with the local post office and them NOT following OR shipping rules. The local post office was suppose to work on getting in contact with us as the sender or the seller.
This customer asked us our shipping policy and made an order with no problem. The shipping policy changed in between her first and second purchase. This was clearly marked all over our site and even during the check out process of the second order made.
From the first email we received from this customer, it had an angry, upset tone. She was upset before letting us trying to fix the problem. This was over a weekend at that. The first thing Monday morning. We had two employees and the owner of the company working on the problem. The emails from the customer only degraded more as we were trying to keep the customer updated.
This issue has not even been resolved and the customer has already made rude treating emails to us. She's set to say we have provided poor customer service, even when we worked on the weekend, and have 3 staff members working on the problem first thing Monday morning. The email communication clearly shows one side of this sale worked up, while the other is just trying to help. Even this poor review and everywhere else she's making poor reviews at out of anger shows how hard it is to help, when all really trying to do is help.
Here are the first emails starting the conversation about the missing package. It started on a Friday. We looked into it right away and send to our rep right away.
"Hello,
Just to let you know, we received an exception for this package, stating it was not delivered. We are unsure of the cause, but know we've had the best success figuring out these issues, when the customer contracts their local UPS/USPS offices. I would recommend giving them a call if you would like your package today. They will attempt to deliver three times, before having it come back to us."
Customers first email-
"I can't find my package; o/ I called both ups and usps and no one can help me. I'm pissed! I specifically asked how you ship to avoid this BS and was told UPS not UPS surepost. Now I have no package and no idea where it is, i'm so pissed right now I can not even find the words. I am very disappointed "
The customers emails only got worse, even though we had been working on the issue.