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Priceline is first and foremost a scam. I was double charged and put on 'customer service help' for over 6 hours yesterday. I was double charged on Paypal and Priceline keeps sending me in circles. The average response time during a customer service chat, messaging or phone call is about 20-30 minutes.
This place stole $250 from me right during the height of Black Friday Christmas shopping and everytime I try to contact them I can't get through. Today apparently their 'site is down'. I do not ever recommend anyone using Priceline. It was probably one of the worst experiences I have ever had with a hotel reservation- and I did 10 years of travelling soccer with 2 boys! Stay away. Don't give them ANY access to your money. They steal it and refuse to even talk to you about getting refunded.
Tip for consumers:
Do NOT book with Priceline unless you want to have money removed from your bank without your permission and then spending 8 hours trying to contact their customer service with ZERO results. Avoid Priceline like the plague. They ruined my trip a month before I can even take it!!!
Products used:
I booked a hotel in Michigan for two nights over the upcoming Christmas Holiday and I was double charged for the same trip and the prices were $20 different. I have been on messaging, instant messenger, texting and calling to try to get this issue resolved. Every text I sent yesterday took about 20-30 minutes for a response. I was trying to get them to help me from about 10:30/11 am yesterday and as of 6 pm I still had no result. I was just asked the same question over and over and they said they couldn't see anything wrong. I tried to continue on with them today, but their "system is down" and they say it will be fixed soon, but it hasn't been fixed in the amount of time they suggested. This site steals your money and then makes it impossible to get a refund. This little stunt of theirs is robbing me of $250 in Christmas shopping money over the Black Friday/Cyber Monday shopping period. I will never ever use this company again. I will happily pay $20 more to actually RECEIVE ANY KIND of customer service.
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Absolute SCAM corporation! They sold me auto collision insurance for a rental vehicle on the...
