Amanda J.

Made a booking with some friends for a hotel for 3 nights. Due to my job, I was not able to stay the third night. I called the hotel directly and they told me I needed to change my reservation through Expedia. I called Expedia and they told me I can cancel and rebook my booking completely. The issue is, our hotel was fully booked for these nights and I would need to change the room in which we booked... Fitting 3 adults onto a king size bed was not an option. I did not want to rebook, I simply wanted to change my booking. As is advertised on their website.
In the end, our only option was to rebook completely, change rooms and pay the SAME PRICE for 2 nights as it would've been for 3... never will book through them ever again. Waste of time, customer service is garbage, and they falsely advertise...