Amanda J.

BUYER BEWARE! If you'd like to receive your items that you order... don't order from JustFab! I've ordered 3 times with credits that I've paid for and every time, the items don't ship due to inventory issues. I placed an order last week for the 3rd time. I received a shipping notification about 6 days ago and then today when I went to check the tracking number, the order said cancelled. I called to find out what the problem was and they said it was an inventory issue. The rep I was speaking with just kept saying over and over again that they've processed a refund of my credits. I'm not usually one to get angry with customer service reps, but I wanted a better answer. Or at least to know if they plan to offer any additional compensation for this being the 3rd time an order hasn't shipped due to inventory. I'm sure that all of us who place orders spend at least an hour combing through the site to find what we would like based on what is in stock (because often times stock in your size is an issue)... so when we finally find what we would like in our size (because the website says it is in stock), we shouldn't have to find out on our own that the order has been cancelled. Just Fab. Get your sh&t together. If you can't handle the inventory requests, at the very least, offer your customers some kind of compensation for our time and headache.

I've asked the customer service rep multiple times for some kind of compensation and she just kept saying, your credit refund has been processed! Finally I asked to speak to someone else and she put me on hold for 20 minutes until the line went dead.

I feel like I'm stuck now. I can't cancel until I use my credits that I have paid for. Guaranteed though, if I can ever use these credits for something that IS in stock, I will be cancelling immediately. Just Fab, if you plan to do anything to rectify this, my order number from the most recent cancelled order is *******.