Purchases do not always track. Recently with Superdrug. When a claim is made these aren't always upheld. My claims are always genuine. There should also be an option for a partial claim if items meed to be returned.
Thanks for your review, we'll always dispute a claim with a retailer as much as we can and if the dispute is unsuccessful, then give you a reason why.
In regards to the partial claim, if you do have to return an item please do lodge a claim as normal but just amend the information to not include the items you returned. We'll then do our best to recover the cashback for the items you kept.
Hey Amanda,
Thanks for your review, we'll always dispute a claim with a retailer as much as we can and if the dispute is unsuccessful, then give you a reason why.
In regards to the partial claim, if you do have to return an item please do lodge a claim as normal but just amend the information to not include the items you returned. We'll then do our best to recover the cashback for the items you kept.
Matt