Amanda H.

First order went fine. Second order took over an hour to "submit" with no reason. 24 hour later received an email that there was an issue processing the order and to log back in and fix (with no instructions on what I was supposed to fix). Logged back in and wasn't sure if I fixed, duplicated the entire order, or didn't do anything at all. Tried calling to find out if I had processed correctly and found out THEY DONT HAVE A PHONE NUMBER. You get a message that they do no customer service over the phone? This is where I started to panic. I immediatly used the website to send an email explaining that I wasn't sure if I had correclty addressed the issue, but if there was any sort of delay in the order I needed to cancel since no one would be home for an extended period to bring the package in. No response. At the end of the day I received an email that the package had shipped and would now be arriving the first day of the vacation. I tried again to contact customer service and did online chat. He could not cancel. So now I have to pay someone to go to my house and take the package off the front porch. Will not use this company ever again.