Dont use this company. I hadnt checked the reviews, as we were more concerned with the reviews of the actual cottage, (which were glowing) HUGE mistake. They have effectively taken payment twice, (nearly £4000), so direct debits etc are now being refused and we are being charged for something which is not our error. Customer services were very hard to understand and get my point across to, which has made the process of resolution harder. Still trying to sort it out. PLEASE DO NOT BOOOK WITH THEM!