I am deeply disappointed with the service provided by this luggage company. I placed an order for three pieces of luggage six weeks ago and paid immediately, but I have yet to receive the goods. Despite numerous attempts to contact the company via phone and email, I have received no response. It is unfathomable to me that in this day and age, a company cannot provide any information on whether they have shipped a product. My experience has been extremely frustrating, and I would not recommend this brand to anyone. The lack of communication and customer service is appalling.