I have used another US-based forwarding company before and I can confidently say that VykingShip provided much better services at much lower costs; there are no setup fees, storage fees or other hidden fees. The packaging was very neat and professional; I ordered a number of books from five separate stores (one is not even located in the US) and VykingShip consolidated them all into one neat package that arrived to me in perfect condition. Oh, that store outside the US did not accept credit card from my country, and VykingShips purchase assistance program solved the problem nicely. But, above everything else, what I value the most is the exceptional customer service delivered by Clinton. He patiently and heartily responded to my questions and requests in a timely manner; I felt like communicating with a friend that is genuinely concerned about your needs and trying his best to help you. Bravo!