My kids are a frequent member to the kids club and they have one particular associate who works in there who is always eating or playing on her phone. She doesn't always have the appropriate attire to wear there as well. She has yelled at children and had them crying for no reason. I will only bring my kids in when I know she isn't working. This is supposed to be a relaxing time for parents……not wondering if my kid is the next on her list. GM is aware but needs to terminate her asap.