Shelly D.

If you aren't able to go into YOUR facility in PERSON, canceling requires CERTIFIED RETURN RECEIPT with a tracking number ($9 Post Office fee) AND THEN Crunch will STILL charge you and act like they never got it and make you produce the PROOF (assuming you didn't throw it away thinking it was handled) which will require more phone calls (mine took two more, since staff #1 didn't care and blew me off). I had thankfully kept my post office receipt showing that Crunch indeed did receive my handwritten cancel request because they were going to make me write another one and go to the post office again and pay another $9 to repeat the process but I happen to have a scanner and was able to prove it. RIDICULOUSNESS - a gym membership is this difficult and they've since charged me $12.95 TWICE ($26). I don't recommend this company, they have unethical business practices that not only inconvenience you, but also they don't treat you with respect when it's time to cancel. I am taking the time out of my busy schedule to write this review because I hope it helps at least one person to choose a gym that treats people with decency, even/especially when canceling. I moved states and there aren't Crunch's in my new state. BTW, they SAY it's easy to cancel and I promise you it's FAR from the truth. Don't believe them.