I paid $3163. 37 for tickets to Zurich before the pandemic. I wanted a refund but was only offered $2379. 37. After reading reviews and talking to them, I felt uneasy about this company & took the loss. They still shorted me $78 and have been incredibly rude these 3 months I have tried to work with them to get my full (and still low) refund. I am now just opening a case with my credit card company & will eventually get it back. This company is BAD news. Book through the airline & stay away!