Alyssa V.

They didn't provide so much as a single cup of water on an international ten hour flight unless you purchased the 35 euro meal package.

I have never been more disappointed in a service. I spent 4 hours arguing with "customer service" over trivial facts of my booked flight. I asked for a supervisor on multiple occasions and they would tell me 30 minutes and they'll call you back. I never received a call. I never received a call when they cancelled my original new flight request, or when I asked for a call to update me on the status of the issue, or when I asked for a supervisor. How is it okay to leave people stranded in an airport? After 4 hours of not getting anywhere with your employees, I finally got one competent woman that fixed the issue in 20 minutes. I will never refer Kiwi to any family or friends because of how I was treated.