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We will never book through Agoda again. We had to leave unexpectedly due to a family illness. We called asking for a refund due to a spontaneous illness of a family member. They concluded that medical documentation is needed for a refund. Due to patient privacy and HIPPA regulations documents could not be sent. Horrible customer service, not willing to work with customers. Very Heart-less.
Alyssa E.'s review of Agoda earned 3 Very Helpful votes
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Never book with agoda again! I did two bookings with agoda, the first one had additional cost for...
