Alyssa b.

Black Friday was my second time shopping online with Carter's. The first time I had my order shipped to the store and it took a whole month and when I got my confirmation email I went in and they couldn't find my order and ended up getting a call three days later to come back into the store and pick it up. Fast forward to Black Friday, it's been 5 days and my order is still in processing. I'm tryibg to call them and have emailed them 3 times with one response basically saying they are getting it ready now (yesterday) and the holiday has made things take more time. Well I still haven't seen any updates on my order and I checked my bank account which had the charge pending since I made my order and now the pending charge isn't even there. I don't know if they cancelled my order or what but I can't get any reliable communication from them and I wish they would just prepare better for the holidays if they know this is going to be an issue. But from my past experience and other revoewers it seems this is their norm. Who knows if I'll even get my order, and if I do if it'll come before Christmas.