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After paying for rush shipping and waiting 14 buisness days I contacted their customer service for a refund on my shipping. All I got was a "sorry for the inconvience" email. My tracking information shows no carrier they use for delivery and my item say in a "warehouse" for 11 days. Now it says it was delivered to my door but nothing. Tomorrow Im telling my bank I refuse the charge and want a full refund of my money. Dont order from this place!
Alysa H.'s review of DressLily earned 11 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Alysa h
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service