Lissy H.

If you're not based in the US and planning on ordering from AEO, do yourself a favor and order somewhere else… Had two orders with a total of $300, they were "shipped" about a month ago, and the packages still haven't left the customs. Tracking shows that the parcels arrived at a facility in Frankfurt, but tracking goes dead after that. Called the postal office there, they say customs documents for five items are missing, and they will probably return the parcels to the seller. Unacceptable behavior, and the AEO customer service doesn't seem to care, quite sad. The customers don't have any influence on the customs process, as AEO states they pay for duty and tax (at least in Germany), which is great, but I guess their customs department is absolute bulls***…