Aly C.

See below an email that was sent to flight trotters regarding my experience.

I am needing assistance on the difficulties of booking a reservation using your site. I feel like I have been scammed in some scheme and it is very clear your company is not here to help customers.

I booked two flight tickets from Toronto to London Heathrow airport at a price point of CAD $800/ticket on 12/13/22. The next morning I called flight trotters to gather some more information (how to pertain boarding pass and pick seats). During this phone call, I was told only my returning flight was confirmed and that the departure flight was full. (Also, I would not have known this had I not called. And potential to arrive at the airport with no flight?) I was flustered at this because why was I able to purchase these tickets to begin with? The lady then told me I can pay an extra $250/ticket to remain on this flight. I was appalled. I said there is no way I can pay that much more when I was willing to pay $800. She said she will see what she can do with another airline. She came back to me and said she can get me two tickets confirmed on an Air Transat flight for $169/ticket. My other option was to cancel these tickets at $150/ticket. So basically once I made the initial purchase, you now corner me into two choices: pay additional money for confirmed seats, or, pay additional money to cancel. It's a lose-lose for me. I am stuck. Scared of losing more money, I agreed to pay the additional money for a confirmed ticket. One hour later I received my tickets going to the wrong airport - London Gatwick. Why is it that your agent booked me at the wrong airport? Upon calling back very upset and furious at this, I was told I can then pay an additional $200/ticket to get on Air Canada 6:30 pm flight, which was the original flight I had purchased. The same flight that the agent had told me was full and I had to purchase a new flight? After some back and forth with this lady she gave me two options. She reduced the ticket price from $200 to $82/ticket to get on the air canada flight. Or, I can pay $220 total to cancel, instead of the original $150/ticket cancelation. I am left once again with no choice, and a cornered decision to lose more money, on an initial flight that was supposed to cost $800.

This is the worst experience I have ever went through. I am writing you today to make changes to my flight and correct these actions by adjusting my tickets to the correct airport. If this is not possible I will be blasting this case on all news networks, social media sites and review pages to make sure no one else gets gouged in your scheme. I will be reporting this everywhere. You trap people into paying more money and it is ridiculous.

DO NOT PURCHASE FROM THIS COMPANY THEY ARE A COMPLETE SCAM.