Firstly I paid an exorbitant amount for Express shipping. The only way to ensure the product gets delivered in South Africa is to have a tracking number. They claim their 3rd party did ship express but there's no tracking number - not true ALL priority or express shipping world wide has tracking. So I will never receive this order as untraceable parcels "disappear" in South Africa.
Secondly they completely ignore my emails about the matter. Their support has not answered a single reply I have given. My mails are not abusive. It factual and simply ask for them to cancel the order and refund me. Not a single response in the past 5 days.