I spent $180 on a custom jersey where they misspelled my name (3 letters short). They told me I should have noticed on the checkout screen. I know how my last name is spelt, and I'm sure it was correct. They told me since it's a custom item I was out of luck, and should buy another one! They never sent me a confirmation email, when I called two days later, the confirmation email did not have the custom information, only size and model. This ecommerce site is an embarrassment to NHL.com and should be taken down. No wonder people go to knock-off sites instead of buying genuine merchandise.