Aloha M.

I purchased the airline tickets on August 23,2019 at 9:45 AM., Then I found the lower price at www.ieagle. Com so at 9:50 AM.(see screenshot) I read the Priceline Best Price Guarantee very carefully, here is the policy:

"The Priceline Best Price Guarantee applies to Air, Hotel, Rental Car and Cruise reservations sold on priceline. Com!
The lower price, including taxes and fees, must be available to the general public for booking on a website in the same currency, using the same form of payment and from the same point of sale as your original reservation when you contact us. The lower price must be an exact match to the itinerary booked on priceline. Com, including offering a comparable cancellation policy. For reservations that are not pre-paid, we will either help you cancel your reservation so you can rebook at the lower price, or we will refund 100% of the difference after travel is completed.
Claims must be initiated within 24 hours of booking, or up to until midnight the day before travel if you choose an Express Deal® or Name Your Own Price® reservation"
I qualify for this guarantee, so I called Priceline at *******022 to submit the Priceline Best Price Guarantee. The 3 agents let me hold on the phone so many hours. One of the agent let me email my screenshot that I have to proof the lower price to email address: airtsfax4@ email. Priceline. Com Finally, the last agent told me that they cannot see and find the price on www.ieagle. Com. They refuse to refund me the different price of $267.40

I paid $1,544.06. For my Priceline Trip Number is 190-940-XXX-XX. I found the lower price $1,276.66 at www.ieagle. Com see the link below https :// www.ieagle. Com/flight/checkout? Lang=en&reviewId=ab7d440a-1caa-4971-b385-*******e*******2123. I also attached my screenshot here. Please refund me the different price of $267.40 ($1,544.06-$1,276.66)

Priceline should be honest to customer who can proof the lower price, My screenshot show the lower price with all details very clear, matched all of requirement. If Priceline want customer to submit by phone the agents must proof that they DO NOT see price on the matching website screen. They spent time on the phone let me hold for over 4 hours without see any price! That's the way to cheat on customer!