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I need to communicate with upper leadership in this company. I need an end to my contract as I submitted a request for it back in 2/13/24. My dissatisfaction is increasing due to the lack of communication and understanding between Helpdesk and local office assistants. The levels of disrespect are huge! My mental health and wellbeing are at risk and I make your company responsible for the worst nightmare I have lived since 2/9/24 when I thought I was making a good decision with a membership with you. I need upper management to deal with this process and resolve it by ending contract no. *******xxx for services I don't wish to have and I have made it clear and aware that I don't need since 2/13/24. I already paid Feb month fees and now I have invoices up to April already overdue. This is insane!
Tip for consumers:
Worst experience ever! I have never experienced anything worse than this!
Products used:
Virtual office
Allyson B.'s review of Regus earned 2 Very Helpful votes
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Empty.
Internet and telephone has been out routinely for DAYS now despite the best efforts of the local...
Hi Allyson,
I’m sorry if felt the need to escalate this.
I understand that you would like to end your agreement early due to the issues you have faced with your centre team during your first visit.
This has been coordinated with the line manager of your centre. They clarified that the issue has already been addressed and they have apologised to you for the inconvenience caused.
They also confirmed that you have been informed about our terms on ending an agreement. A signed agreement is a formal business commitment, and it should be honoured. Your current agreement will expire on 28 February 2025. We partner with our customers to help them run and grow their business, but we also have a business to run and cannot cancel an agreement earlier than its end date.
Please do not hesitate to submit a query through the ‘Help’ section of your online account or speak to your local team if you have any further questions.
Thank you,
Michelle Spire
Assistant Global Customer Service at Regus